Our Classic Bouquets are usually available for same-day deliveries, and only require a minimum of 2 days advance notice.
Our Classic Bouquets are made with seasonal fresh flowers, meaning we arrange our Classic Bouquets with whatever is seasonal with the farms!
We match the seasonal flowers to the colour scheme of our classic bouquets.

With our Designer Bouquets, we may not be able to offer same-day deliveries as some Designer Bouquets require very specific flowers.
If you require same-day delivery for our Designer Bouquets, it is best to contact us prior to ensure we have the available flowers.

We no longer offer same-day orders online — If you must require a same day order, please email us at 1827boutique@gmail.com to inquire whether we have flowers available.

For next-day deliveries, please ensure your order is in before the end of our working hours.
Should the order be placed after our working hours, we reserve the right to cancel your order.

1827 Boutique specializes in fresh flowers, and the longevity of fresh cut flowers vary depending on the type of flowers. It also varies based of the customer's care, temperature, and placement as flowers are highly sensitive to their environment.

We pride ourselves in providing our customers with the freshest products - typically, our fresh flowers can last 7 to 10 days when properly cared for. However, certain flowers will have shorter vase lives while others have extended longevity, some beyond 2 weeks.

Some of our arrangements are arranged in floral foam, and it is best to note that they may have a shorter lifespan.

Bouquets:

Most of our bouquet arrangements contain a water bag to ensure the flowers are kept as fresh as possible until arrival. We highly do not recommend the bouquets be stored overnight as we are unsure of the condition of your home.

Please do not tilt the bouquet - Otherwise the water will spill from the top.

Please put them in a vase ASAP.

Keep them out of direct sunlight/heat to avoid wilting.

Boxed Arrangements:

All boxed arrangements are arranged with foam inside. You will find a small space in the middle of the arrangement that allows you to pour a small (1/4 cup) amount of water in there every 2-3 days.

Please do so gently as pouring water at a fast pace may cause leaking.

Please keep them out of direct sunlight/heat to avoid wilting.

Yes - Pick-ups are available between 11am to 1pm, in 30-min intervals, during our hours of operation.

The address for pick up is located in the check-out page.

We are closed on Sundays, Mondays and Thursdays.

We deliver to following cities at additional costs:

• Burnaby - $10

• Vancouver - $12

• Richmond - $15

• New Westminster, North Vancouver, West Vancouver - $25

• Coquitlam, Port Coquitlam, Surrey, Delta - $30

• White Rock, Maple Ridge, Langley - $50

We pride ourselves in offering FREE delivery to Burnaby, Vancouver & Richmond with orders over $90!

Deliveries are done between 10am to 6pm on our standard flat-rate delivery.

While we are closed on statutory holidays, deliveries can be accommodated if we are given advance notice. Please contact us for confirmation.

Standard Flat-Rate Delivery:

NO EXCEPTIONS CAN BE MADE REGARDING THE TIMEFRAME ON OUR STANDARD FLAT-RATE DELIVERY.
We cannot guarantee a specific time frame. We work closely with our couriers and we appreciate your understanding that we are only one of their many clients for delivery service.

Your delivery will arrive by 6pm latest. If you do not receive your order past 6pm, please contact us directly and we will get in touch with our driver(s).

Expedited Delivery (Priority or Rush):
Please enter your desired timeframe during check-out. If you select the priority option, you may choose to enter a 2 hour window time frame. If you select the rush option, you may choose to enter a 4 hour window time frame.

Please keep in mind deliveries can only be done within the 10am to 6pm window.
(ie: 10am to 12pm, 11am to 2pm, 10am to 2pm, etc.)

Due to traffic, weather conditions and unforeseeable delays, delivery time may be later than usual. However, our couriers will try their best to deliver your flowers in a timely and safe manner.

Yes! We are pleased to offer expedited delivery options during check-out in addition to our standard flat-rate options!

We offer two expedited services:
- Priority (within 2 hours)
- Rush (within 4 hours)

Please enter your desired timeframe during check-out when you select expedited delivery options.

Please keep in mind during busy holiday seasons, such as Valentine's & Mother's Day & Christmas, only flat-rate standard deliveries will be available.

We do - please see below:

1. Weddings:
   We offer floral designs for bridal bouquets, corsages, boutonnieres and small arrangements.
   Unfortunately, we no longer offer providing wedding arches or providing huge arrangements.

2. Sympathy:
   We offer floral designs for casket sprays, wreath arrangements, basket and more.

3. Car Trunk Proposal:
   1827 Boutique will come to you to arrange floral designs in your trunk!

All inquiries relating to events must be first consulted with 1827 Boutique via our custom order form. 1827 Boutique will work 1:1 with you for all events!

Because all our bouquets are one-of-a-kind, we will appreciate at least 2 days notice, as this allows us enough time to source the requisite flowers and materials to make your arrangement.

For custom arrangements, please contact us at least 2 weeks in advance.

As of June 15, 2025, we will no longer be accepting same-day orders. Unfortunately, we experienced repeated issues with same-day delivery fees not being paid promptly, which prevented us from paying couriers on time. This led to delays and dissatisfaction, and in some cases, unfair blame directed at us.

Due to these past challenges, we’ve had to remove the same-day option altogether.

That said, if you are in urgent need of flowers, you’re welcome to email us. If we happen to have enough blooms left that day, we’ll do our best to accommodate your request.

No refunds can be made.

You can cancel your order if you inform us 15 days in advance, prior to your delivery. This is due to the fact we have already place the order for your flowers with the local farmers.

A full refund can be made under this circumstance.

Please note all custom orders (orders made 1:1) are non-refundable.

In a case where customers claim an order was not delivered, kindly allow (24) hours for us to properly investigate the claim. Should it be determined that we failed to properly deliver the arrangement, I shall process a full refund.

You may choose to request this, however, if you request for your floral arrangement to be delivered to a concierge, front desk, hotel, restaurant, or any third-party location, please note that responsibility for the order transfers to the receiving party upon delivery. While our couriers take great care to ensure your flowers arrive in perfect condition, we cannot be held liable for any loss or damage that may occur after the arrangement has been handed over to the designated recipient.

By requesting so, you acknowledge and accept the associated risks. We recommend ensuring that the receiving party is reliable and able to handle your arrangement with care.
It is the client's responsibility to inform the third-party recipient in advance that a floral delivery is expected and to ensure they are willing and able to accept it. Our couriers will solely to deliver the arrangement to the specified location, and we are not responsible for ensuring that the flowers reach the final recipient.

If the third party refuses to accept the delivery for any reason, additional charges may apply for redelivery, as determined by the courier.

The couriers will leave the bouquets safely at the recipient’s door, take a photo and will provide customers with proof of delivery.

If you require the bouquet to be personally handed to the recipient with a signature, this option is available for an additional $5. Please note opting in for this requires someone to receive the bouquet. Failure to do so may incur re-delivery fee as determined by the courier.

This new system helps ensure greater efficiency for the delivery drivers and a smoother overall experience for everyone.

Unfortunately, we are not responsible should a recipient refuse delivery. Please note you will be held fully liable for the cost of the product and a refund will not be issued.

Any inspirational photos provided to us serve solely as a source of inspiration. We do not replicate designs exactly as shown, but instead, reinterpret them to embody the unique style of 1827 Boutique.