Exchanges:

We always aim to satisfy all my customers’ needs & expectations. However, due to flowers being a perishable good, please note all items are a final sale.

Refunds:

• For missed deliveries, our delivery drivers will try to contact the recipient/sender for a second attempt of re-delivery. Please note should a second attempt for re-delivery be requested, the courier company may request an additional fee.
  If the couriers are unable to contact anyone, the flowers will be donated and we are unable to offer a refund.

• If the order you received is defective, damaged or received the wrong item, please send us a photo of the product via IG DM within 2 hours upon reception. We will evaluate the issue and will try our best to fix the issue. Should you not contact 1827 Boutique within the 2 hour mark, we are not responsible for any issues after delivery.

Cancellations:

• Cancellations can be made 15 business days prior to the date you require your order.

Reserving Rights to Substitute:

Our customers’ satisfaction is my utmost priority. However, while we will make every attempt to match the requested arrangements, substitution of flowers may sometimes be necessary due to various reasons:

• As flowers are all seasonal, some request for specific colours may sometimes not be available.

• Transportation and other emergencies such as flooding will affect the stock of flowers

• Seasonal conditions may affect the type of flowers we carry in store as they become limited.

• Certain hospitals are also known to restrict certain flowers due to the high fragrance. As such, we reserve the right to substitute flowers for similar or less fragrant variety.

We will use flowers of equal value to maintain the style, theme and colour to the utmost care.

One-of-a-kind Bouquets:

At 1827 Boutique, we specialize in tailored, customized bouquets & arrangements so that yours will be one-of-a-kind. No two bouquets will be exactly alike. This is due to the nature of us hand-tying all bouquets and as flowers are seasonal, some colours may vary. Colours will also vary from photo seen due to various reasons (ie: lighting, different time of the day while photo is being taken, different screen visibility etc.).
As promised here at 1827 Boutique, we will match all bouquets to maintain the same style, theme and colour to our utmost care.

Any inspirational photos provided to us serve solely as a source of inspiration. We do not replicate designs exactly as shown, but instead, reinterpret them to embody the unique style of 1827 Boutique.

Replacement Orders:

At 1827 Boutique, we promise all of the arrangements are made as fresh as possible. In the event the received product was not up to your expectation, please send us a message within 2 hours after delivery and we will be happy to discuss providing you with a replacement. You may be asked to take pictures of the delivered product for investigation purposes. No replacements or refunds will be made after the (2) hours.

We kindly ask our customers to keep in mind flowers are a perishable good and that proper care must be taken.
A detailed note on how to care for your arrangements is listed in the FAQs section.

Deliveries:

• If the recipient lives in a condo, you must provide the buzzer code and their contact information. Similarly, if your recipient is in a basement suite, laneway house, etc., you must provide these details during check out. Otherwise, our delivery drivers will be delivering the arrangement directly to the front door.

• Other than the listed specified delivery instructions above, we will not pass extreme specified delivery instructions to our couriers as our couriers have other responsibilities/duties with other companies (ie: please wait until 3:08 to ring the doorbell, and wait additional 5 minutes outside before I come get this arrangement)

• If the attempt of delivery is unsuccessful (ie: due to recipient refusing order, no buzzer code, incorrect address, etc.) there will be an "attempt charge" for a second delivery as requested by our couriers.

• We only deliver within certain cities in British Columbia.

• We do our best at packaging your bouquets as secure as possible.

• We are not liable for any lost, held or damaged items during the delivery process as well as any mis-delivery error done by the courier company. We are also not liable should the customer enter the wrong shipping information.

• Deliveries will be made to the SHIPPING address stated during check-out and NOT to any alternate addresses made in the notes section. If a mistake is made, it is the customers’ responsibility to reach out to 1827 Boutique via EMAIL to note the changes. Please note shipping rate may change depending on the difference in cities & any adjustments in shipping costs must be made via e-transfer prior.

• If you request for your floral arrangement to be delivered to a concierge, front desk, hotel, restaurant, or any third-party location, please note that responsibility for the order transfers to the receiving party upon delivery. While our couriers take great care to ensure your flowers arrive in perfect condition, we cannot be held liable for any loss or damage that may occur after the arrangement has been handed over to the designated recipient.

  By requesting so, you acknowledge and accept the associated risks. We recommend ensuring that the receiving party is reliable and able to handle your arrangement with care.
  It is the client's responsibility to inform the third-party recipient in advance that a floral delivery is expected and to ensure they are willing and able to accept it. Our couriers will solely to deliver the arrangement to the specified location, and we are not responsible for ensuring that the flowers reach the final recipient.

  If the third party refuses to accept the delivery for any reason, additional charges may apply for redelivery, as determined by the courier.

Standard Flat-Rate Delivery:

• Free deliveries are only available within Vancouver and Richmond. Other cities are available for delivery for an additional charge. Please note we partner with our couriers and do not charge extra. The prices for delivery are set by the couriers directly.

• Standard Delivery Time is between 10am to 6pm. No specific timeframes can be requested to ensure fairness to all customers as well as maintaining efficiency between the couriers and other companies who uses their services. NO EXCEPTIONS.

• We do not have a guarantee delivery time due to unforeseeable circumstances , however, deliveries are made between 10am to 6pm. If you do not have the arrangement by 6pm, please contact us via email. To ensure a smooth process for everyone, please avoid requesting specific delivery times or ETAs as we are unable to provide them.

Priority & Rush Delivery:

• Expedited deliveries are available during check-out; we have two types: Priority and Rush

• Priority service for delivery will be done within a 2-hour window

• Rush service for delivery will be done within a 4-hour window

• Please note a 2-hour window is the fastest we can offer with our priority services as our couriers will also need to accommodate other partner companies. We do not offer faster service than Priority

• Deliveries are still done between 10am to 6pm; as such, when requesting your time frame, but ensure the timeframes are within the delivery time frame.